Frequently Asked Questions

Have a question? Check the list below to see if we have your answer. If you don’t see your question, send us a note at support@contextcandles.com

Shipping

  • How much does shipping Cost?

    We provide free domestic ground shipping. This includes all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO. Overnight and express domestic shipping is calculated by UPS. Ground shipping to American Samoa, Guam, Puerto Rico and the US Virgin Islands is calculated by USPS.

    We calculate the cost of shipping, taxes and duties upfront for international orders so that you don't have any additional fees when your order arrives.

    Please note, duties and other international shipping charges are non-refundable.

  • can I change shipping address?

    Contact us within an hour of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm PST.

Warranty

  • Are my candles covered by warranty?

    Our rechargeable candle features dual LED lights, 20 hours of battery life and a durable real-wax body. We offer an an industry-leading one (1) year manufacturers warranty, though our candles are engineered to last much longer with proper care.

Payment

  • how do i modify My Order?

    If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

  • do you offer Discounts + Vouchers?

    At this time we do not offer discount codes. We cut out licensing and distribution fees to make our premium candles as accessibly priced as possible. We will not honor codes found on third-party discount, coupon or promotion websites. However, we offer industry pricing for large orders.

Refunds

  • can i return an item once opened?

    If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund.

    Shipping and handling fees are nonrefundable.

  • what can i expect after my return?

    Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

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